Q:Do I need an account to place an order?
A:No, you may place an order as a guest. However, we highly recommend that you sign up for an account so you can track and review purchases from your account. You can also save your address and personal details which will allow for a smoother shopping experience next time. Q:I’ve forgotten my password – what should I do?
A:On the Log In page, click on the “Forgot password” link and we will email you instructions to reset your password. Q:Which countries does Store ship to?
A:Currently, we ship within US
We are growing rapidly and will add other countries soon. Please subscribe to our newsletter if you would like to receive updates. Q:How long does delivery take and how can I track my item?
A:Our shipping time is 10-23 business days. For information on how to track your purchase, please see our Order and Shipping page.Q:How much does shipping cost?
A: Shipping on orders over USD 50 is free. A nominal shipping fee is charged for orders under USD 50.Q: How to apply for a refund?
A: If you wish to initiate a return, please contact us at service@fantastshop.com, we will send you the return address. You can request a return within 14 days of receiving your item. The product must be in its original packaging and in the same condition as when you received it, with all tags attached and unused or unworn.
If non-product quality issues (damaged or missing parts due to our error), you will be responsible for paying for your own shipping costs for returning your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.Q: How to track my order?
A: You can email us: charm_co@outlook.com or WA: +86 18669716224 to get your tracking Number.Q:Are Store products new or pre-owned?
A:We only sell new items.Q:Are Store products authentic?
A:All products are guaranteed to be authentic.Q:I can’t find an item that I am looking for?
A:Please email our customer care at charm_co@outlook.com or WA: +86 18669716224 and we will do our best to help.